In the fast-paced world of Human Resources, agility and independence are key.
HR teams often find themselves needing to update or manage dropdown choices within ServiceNow. Typically, this involves reaching out to the IT department to make changes to the sys_choice table. However, this dependency on IT can
slow down processes and create unnecessary bottlenecks.
A better approach is to empower HR teams by creating a custom table specifically designed for HR purposes. This allows HR to maintain their own choices without having to rely on the IT team for updates. By giving HR control over
their dropdown options, you streamline operations, reduce delays, and improve overall efficiency.
Designing a Custom HR Choice Table:
When designing a custom HR Choice table, it's important to consider the fields that will be necessary for HR to manage their options effectively. Below are some generic fields that are typically included in an HRChoice Custom table:
| Column Label | Column Name | Type | Reference | Max Length | Default Value | Display |
|---|---|---|---|---|---|---|
| Active | u_active | True/False | 40 | TRUE | ||
| Dependent field | u_dependent_field | String | 40 | |||
| Dependent value | u_dependent_value | String | 60 | |||
| Field | u_field | Field Name | 80 | |||
| HR table | u_hr_table | Table Name | 80 | |||
| Key | u_key | String | 40 | |||
| Label | u_label | String | 60 | TRUE | ||
| Language | u_language | String | 40 | |||
| Sequence | u_sequence | Integer | 40 | |||
| End Date | u_end_date | Date | 40 | |||
| Start Date | u_start_date | Date | 40 | |||
| Value | u_value | String | 60 |
These fields provide a solid foundation for an HR Choice Custom table, allowing HR to maintain their choices easily while ensuring the data is organized and accessible.
Access Control Lists (ACL) Considerations
When it comes to securing the HR Choice Custom table, it's essential to set up appropriate Access Control Lists (ACLs) to manage who can create, update, and delete records.Create, Write, Delete: It’s recommended to assign these permissions to the role "sn_hr_core.manager". This ensures that only authorized HR managers can make changes to the table, safeguarding against unauthorized modifications.
Read: No restrictions should be placed on read access. Restricting read access could lead to dropdown choices being invisible to users, which would defeat the purpose of having these choices available in the first place.
By carefully managing ACLs, you can strike a balance between security and accessibility, allowing HR to maintain control over their choices without compromising data visibility or integrity.